RETURN & EXCHANGE POLICY
Can I exchange/return this product?
You can only return a product at the time of delivery. Once your delivery person arrives, you can check the product. If it does not match your expectation, you can return it. However, once the product is paid for, we only allow a product exchange with another product from our website www.mylunettesworld.com under the following conditions:
- If the product is not as you expected / not as advertised.
- If your fashion product is the wrong size
- If you simply don’t want the product anymore
In the case you want to exchange the product, you must notify us via a message on Facebook messenger on our Facebook page (www.facebook.com/mylunettesworld) within 24 hours of receiving the product. You can choose the same product for an exchange or a new product on our website.
How to exchange/return this product?
To exchange a product, simply follow the steps below:
Step 1: Contact Us
- Inbox us on facebook messenger m.me/mylunettesworld within 24 hours of delivery
- Give your name and phone number
- Explain your complaint with a valid reason
Step 2: Pack your product
Pack your product as same you received it.
Step 3: We’ll send you the product you want to exchange or the same product in “Exchange” Condition. When the deliveryman goes you’ll take the new product and if applicable pay the additional fee and give back the old product.
Please, read carefully that we cannot accept product exchanges under the following conditions:
- Damages due to misuse of the product
- Any consumable item which has been used
- Incidental damage to product while wearing
Note: All returning products must be returned unused, in original packaging, including the box, manufacturers packaging (if any), with all seals and tags intact and all other items originally included with the product(s) delivered.