Answers to the questions we hear most. Can't find yours? Message us at the bottom of the page.
No. You can order as a guest with your name, phone number and address.
Open a frame, tap Add to bag (or Select lenses for prescription glasses), then go to your bag and check out. We call you to confirm the order before it ships.
Yes. Pay online when you check out and enter the address of the person you're sending it to.
Yes. We use your details only to deliver your order and never share them with anyone else.
Open Track your order (in the menu and at the bottom of every page) and enter the phone number you ordered with, or your order number. You will see the order status and the courier's latest update. If you have an account, your orders are also in My account.
1–2 days inside Dhaka and 2–5 days in the rest of Bangladesh.
৳60 inside Dhaka and ৳100 outside Dhaka. Delivery is free on orders over ৳1,500.
Yes, to all 64 districts of Bangladesh.
Yes. Cash on delivery is available all over Bangladesh.
Yes. Choose bKash, or Pay online for cards and other mobile banking, when you check out.
No. You pay the price of your glasses, any lenses you add, and delivery. Nothing else.
Open an eyeglass frame and tap Select lenses. Choose your lens type, then add your prescription.
Type it in, upload a photo of it, or send it to us on WhatsApp after you order.
From ৳400, depending on the lens type you choose. You'll see each price when you select lenses.
No. The lenses are made for your power and frame, so they can't be exchanged. If your frame breaks and the lenses are fine, we can fit them into a new frame of the same model at a discounted frame price.
Yes, at delivery. Check your glasses with the courier and hand them back if they're not right.
Yes, within 24 hours of delivery. Message us on Messenger with your name, phone number and the reason.
Used glasses, damage from misuse or accidents, items without their original box and packaging, and glasses with prescription lenses.
Still need help?
Message us any time. We're happy to help.